Case studies
Systems in production
Refund resolution agent inside a payments ledger
A supervised agent that reads ledger state, drafts resolutions, and executes refunds under a hard value ceiling — with an immutable trace for every decision.
- 71%
- Tickets auto-resolved
- 4.2m
- Avg handle time
- 0
- Policy breaches
Retrieval platform over 2.1M clinical documents
Hybrid search and citation-first retrieval, built so every generated answer points back to the source paragraph a clinician can verify.
- 94%
- Citation accuracy
- 1.1s
- P95 retrieval
- 2.1M
- Docs indexed
Exception-handling copilot for freight ops
Detects at-risk shipments across carrier feeds, proposes the reroute, and drafts the customer message — dispatchers approve in one click.
- 3.4×
- Exceptions handled/day
- −38%
- Detention cost
Data platform rebuild ahead of a Series B
Replaced nine brittle cron jobs with a contract-driven streaming pipeline, cutting the reporting lag from a day to under a minute.
- <60s
- Reporting lag
- −54%
- Warehouse spend
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