What was the problem?
Dispatchers watched six carrier feeds by hand. Exceptions surfaced late, reroutes were improvised, and detention charges landed weeks later with no audit trail.
How did Tekvo build it?
- 01
Normalized every carrier feed into typed events before a model saw anything, so detection was deterministic and testable.
- 02
Kept the agent in propose-only mode: it drafts the reroute and the customer message, a dispatcher approves in one click.
- 03
Instrumented cost per resolved exception from day one so tuning had a scoreboard.
What changed?
Dispatchers handle 3.4× the exceptions per day and detention cost fell 38% in the first two quarters.